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How do I book a free consultation with the Net Vet?Updated a minute ago

As a Years customer, you have access to a unique code that gives you free access to Net Vet, 
 a video consultation service with RCVS-registered veterinary surgeons.
Just click on the Net Vet box in your account dashboard to access your unique code.


What is Net Vet?

Net Vet connects you with a one-to-one video consultation with an RCVS veterinary surgeon. Unlike general advice or triage services, a Net Vet surgeon can prescribe medication for your dog where appropriate.

Net Vet's network includes 35 veterinary surgeons, each with a minimum of 5 years' practising experience. Between them, they cover a wide range of specialisms, including:

  • Dermatology
  • Eye health
  • Nutrition
  • Emergency medicine

What it costs

Net Vet normally runs on a paid membership. As a Years customer, you have a unique code that gives you free access.

What you'll need

  • The Net Vet app, downloaded to your phone
  • Your unique Years access code
  • Details of your dog and the concern you'd like to discuss

Booking your consultation

  1. Download the Net Vet app from the App Store or Google Play.
  2. Open the app and create your account.
  3. Add your dog's details.
  4. Enter your unique Years access code when prompted, so your membership is applied at no cost.
  5. Book a video consultation with one of the available veterinary surgeons.
  6. Join your call at the scheduled time to discuss your dog's health with a qualified vet.

Frequently asked questions

Can a Net Vet surgeon prescribe medication?

Yes. Where appropriate, the veterinary surgeon you speak to can prescribe medication for your dog during your consultation.

What can I use Net Vet for?

Net Vet's network of 35 vets covers a broad range of specialisms, from dermatology and eye health to nutrition and emergency medicine, so you can book a consultation for most concerns about your dog's health.

How experienced are the vets?

Every vet in the Net Vet network is RCVS-registered with a minimum of 5 years' practising experience.

Where do I find my unique access code?

Your code is provided to you as a Years customer. If you can't locate it, please get in touch with our support team and we'll help you find it.

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Got more questions? Talk to a member of our Customer Service team via email or WhatsApp. We are here to help with any query - our goal is to help dogs live longer, whether they're eating Years or not.

You can also ask the Years Community on Facebook or watch educational videos created by our lovely Years team.