How do I change my delivery date or skip a delivery?Updated 17 days ago
How do I change my delivery date or skip a delivery?
Simple! Updating your delivery date or skipping an order takes just a few taps — all from your account.
⏰ A Quick Heads-Up on Timing
We need at least 3 days' notice before your next delivery to make any changes. If your order has already been charged and packed by our kitchen team, we won't be able to make any amendments to it.
To change a delivery date for a future order, first log into your account.
🎬 Prefer to Watch?
We've put together two short video guides to walk you through it:
1. 📽️ How to change a delivery date on a laptop or tablet (3 mins)
2. 📽️ How to change a delivery date on a smartphone (3 mins)
Step-by-step guide:
📱 On a Smartphone
After logging in to your account:
- 📅 Select Delivery
- 🗓 Select Change delivery date to pick a new date, or Skip shipment to skip your next order
- ✅ Confirm your selection to lock in the change
💻 On a Laptop, PC, or Mac
After logging in to your account:
- 📅 Go straight to Change delivery date
- 🗓 Choose your new date
- ✅ Select Change to confirm and save
To skip a delivery it's the same steps but select Skip shipment instead of Change Delivery date.
🐾 Got More Than One Dog?
No problem — just repeat the steps above for each pup's plan.
- 📱 On mobile or tablet: use the dropdown to switch between each dog's dashboard
- 💻 On laptop, PC, or Mac: simply scroll down to see each dog's plan on the same page
