Get all the details on how and when your dog’s delicious meals will arrive.
You choose your delivery for any convenient day that suits you at checkout, however, we do appreciate that life can sometimes get in the way. If you're not at home, the delivery driver will leave your delivery in a safe place, which is a secure spot
While filling in the details to determine your dog’s meal plan, you can choose whether you would like a delivery every 2 or 4 weeks. There is also the option for dogs who need smaller portions to have a delivery every 8 weeks, and for dogs who requir
We currently deliver Tuesday to Friday. It is entirely up to you which of these days you have your delivery – you’re in complete control of your schedule and can make changes with just a few clicks in your account. See this article for more info abou
Yes we do. We use DPD Premium Next Day Delivery, charged at £3.95.For the best experience, we recommend that you download the DPD app so that you have access to features such as notifications, delivery instructions and track-your-driver.
Please note that we need at least 3 days notice before your next delivery to make any changes to an order, including changing the delivery date. If your order has already been charged for and has been packed by our Kitchen team, no changes can be mad
As soon as your order is shipped, we will send you a tracking link. We use DPD Premium Next Day Delivery, so this will be the day before your delivery. Not to worry if you can’t find your tracking number, just head to our website and log in to your a
If your box didn’t arrive, make sure to check the tracking link from the email we sent you the day before your delivery was due. Our courier partner is DPD, and DPD drivers aim to eliminate doubts about delivery, and who signed for it, by taking a ph
At the present time, we deliver to mainland UK, Orkney, Shetland, the Isle of Wight and Northern Ireland. However, we are planning to expand further in the future – keep an eye out on our socials for future announcements!
With all of our deliveries, we use DPD. For the best experience, we recommend that you download the DPD app so that you have access to features such as notifications, delivery instructions and track-your-driver.
Your upcoming delivery dates are available to see on your dog’s dashboard. On a Laptop/Mac/PC, it will look like this ⬇️. If you have an order in progress (i.e. it's due for delivery within the next 2 days) it will be displayed like this ⬇️ and canno
This is really easy in your account!. First, log into your account. If you are on a mobile or tablet, select ‘Delivery’ then ‘Change delivery frequency’. You can choose a 2 or 4 week plan, however, for our largest dogs we offer an option for weekly d
Please get in touch as soon as possible so we can put it right: how to get in touch. We’ve worked hard to put measures in place to minimise the risk of transit-damage, so if it happens we will want to investigate. Please keep hold of the delivery box