How do I set up my free VidiVet account?Updated 20 minutes ago
As a Years customer, you get free access to VidiVet, a 24/7 vet support service. If you're ever unsure whether your dog needs to see a vet, you can get advice from a UK-qualified vet in minutes, day or night.
This article walks you through setting up your account.
What is VidiVet?
VidiVet gives you unlimited access to UK-qualified vets, 24/7, without booking a consultation. Ask your question and get a personalised video response from a real vet, usually within minutes, all through the VidiVet app.
It's not a replacement for your regular vet. VidiVet is there to triage your concerns: they'll tell you how urgently you need to see a vet, what to expect when you do, and whether there's anything you can do at home in the meantime.
Please note that vets on VidiVet are independent of Years. They can offer professional veterinary advice, but they are not able to discuss or promote Years products.
What it costs
Nothing. Years covers the full cost of your VidiVet subscription, which usually costs £240 a year.
What you'll need
Setting up your account takes about 45 seconds. You'll need:
- Your name
- Your email address
- Your phone number
- Your postcode
No card details are required and none will ever be requested for this service.
Setting up your account
- Go to the VidiVet sign-up page.
- Select Activate account.
- Fill in your name, email, phone number and postcode.
- Submit the form to activate your account.
- Download the VidiVet app from Google Play or the Apple App Store.
- Sign in with the details you used to register.
That's it. You can now message a vet any time you have a question about your dog.
Frequently asked questions
When should I use VidiVet?
Any time you have a question about your dog, whether they're unwell or you just want some general advice. It's faster and more reliable than searching online, and every answer comes from a qualified vet who understands your specific situation.
Can VidiVet replace my regular vet?
No. VidiVet is there to help you work out how urgently you need to see a vet, not to provide ongoing veterinary care. If your dog needs an in-person examination or treatment, VidiVet will tell you and you should contact your regular vet.
How is VidiVet different to other online vet services?
You can ask a question the moment it comes to mind and get a personalised video response within minutes. Your conversation stays open, so if you think of something else later, you can simply continue the same chat. Every question and answer is saved in the app, so you never lose track of what you were told.
I still have questions. Where can I find more information?
Visit the VidiVet FAQs for more detail, or get in touch with our support team.