My box didn’t arrive?Updated 10 hours ago

If your box didn’t arrive, make sure to check the tracking link from the email we sent you the day before your delivery was due. Our courier partner is DPD, and DPD drivers aim to eliminate doubts about delivery, and who signed for it, by taking a photo as additional proof of delivery. We recommend that you download the DPD app so that you have access to features such as notifications, delivery instructions and track-your-driver. 

However, if you’ve checked the tracking link and still need help then please contact us, and we will track down your delivery!

Sometimes - on rare occasions -  DPD may split a multi-box order into two deliveries. So if you have received part of your order but are missing a box, it's likely to be with you by the end of the day.
If it's been 24 hours since the first part of your order was delivered, then please contact us and we'll track down your missing parcel!