What happens if I'm not home for the delivery?Updated 15 days ago

📦 What If I'm Not Home for the Delivery?

We get it — life happens! While you can choose a delivery day that suits you at checkout, there’s no need to worry if you’re not home when your box arrives.

🚪 Safe Place Delivery

If you're out, our courier partner (DPD) will leave your box in a safe place — a secure spot at your address where it’ll be waiting for you when you return.

❄️ No Freezing Required

Because Years meals aren’t frozen or chilled, there’s no risk of spoilage. Your dog’s food will stay perfectly fresh until you’re back.

📲 Get the DPD App

For the smoothest delivery experience, we recommend downloading the DPD app

It gives you:

• Real-time delivery updates
• The ability to set delivery instructions - such as leaving your delivery with a neighbour or dropping it at a local pick-up point
• Live tracking of your driver