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Years-support

We accept all major cards and PayPal.

What payment methods do you accept?

Your Account

How are my Years meals tailored?

How are Years meals cooked?

What is the quality of the meat used in Years meals?

Are Years meals grain-free?

How should I store Years meals and how long do they stay fresh?

How long will Years’ meals stay fresh once opened?

How much should I feed my dog?

How do I introduce my dog to Years?

Do you provide vegetarian or vegan diets for dogs?

Do you create personalised meals for my specific dog breed?

Can I add Years to my dog's current diet?

How do I see the nutritional content of my dog's recipe?

What ingredients are in Years meals?

What assurance can you give me about quality and food safety?

What is the meat content?

How do I know which supplement is right for my dog?

Is Years food suitable for dogs with allergies/medical conditions?

Do Years use any artificial colours or flavours?

Do Years use preservatives?

Can I heat up Years meals?

Can I freeze the meals?

What is the protein content of your meals?

What is the fat content of your meals?

Our Meals

What happens if I'm not home for the delivery?

How often do you deliver?

What days do you deliver?

Do you charge for delivery?

How do I change my delivery date or skip a delivery?

How do I track my delivery?

My box didn’t arrive?

Do you just deliver to UK addresses?

Which courier do you use?

How do I know when my next order is due?

How do I change how often my deliveries come?

My delivery was damaged in transit

Your Delivery

How do I update my details?

How do I update my dog's details?

How do I make changes to my meal plan?

How do I change my password?

How do I pause my subscription?

After my trial, do I get the option to cancel?

How do I cancel my subscription?

How do I choose/change the recipes in my plan?

How do I check my order history?

Why can’t I log in?

Can I postpone an order?

When will I be charged?

What happens if my payment didn't go through?

How do I change my dog's portion size?

What is the deadline to cancel my subscription?

How do I make changes to an order?

Why are my dog's portion sizes smaller than in their trial?

What's the deadline for making changes to an order?

How do I add another dog to my account?

Is your packaging recyclable?

Do you offer samples of your meals?

How much does Years cost?

Where are Years’ meals made?

How do I get in touch?

Can I trial Years before I sign up for a subscription?

My dog is refusing to eat – what should I do?

What is the return policy?

How much Superfood Supplement should I feed my dog?

How do I order a Stay Fresh lid?

Why don't you do single-serve trays anymore?

Why are the trays in 7 sections?

Do you do samples or taster packs?

How to use your Stay Fresh Lid

Other FAQ

What payment methods do you accept?Updated a year ago