Find out how to manage your subscription, preferences, and your personal information.
First log into your account. On a mobile or tablet select the Account menu from the 3 horizontal lines at the top right of the screen. In here you will see options for changing your delivery addresses, your payment methods and updating your dog’s det
In your account you can update the following info for your dog if necessary:. If you want to update any medical info, please email us on [email protected] and we'll add it for you. To make any changes, first log in to your account. On a mobile or tablet,
To make changes to your plan, first you need to log into your account here. On a mobile or tablet, select "Meal plan". From here you can select "Change recipes" or "Change daily serving". If you want to add Years Treats, select "Extras” where you wil
On a mobile/tablet. First, log out of your account. The Log Out button is in the drop-down menu, select the 3 horizontal lines at the top right. Once logged out, select the 3 horizontal lines at the top right again, you will now see the Log In button
You can pause your subscription at any time!. Log into your account here. On a mobile or tablet, select "Delivery". On a PC/laptop or Mac, you’re already in the right place!. Select "Pause/cancel", how long you want to pause and to "Pause subscriptio
If you wish to delete your account, please contact us. We’ll be sorry to see you go!
We accept all major cards and PayPal.
Although we know your dog will just love Years and you’ll want to choose your next delivery after your trial ends, you absolutely do get the option to cancel. You are in complete control of your subscription, you can change the delivery date, skip a
You can cancel your subscription at any time. We'll be really sorry to see you go. If you have had a problem with your meals or your account we'd love to try and make it up to you! Please contact us so we can help.If you are sure you want to cancel,
First log in to your account. On a mobile or tablet, first select Meal plan then select Change recipes. On a PC/Mac/Laptop select Change recipes. From here you can choose how many of each recipe you want in your next order!. Make sure you select Save
First log into your account here. On a mobile or tablet, first select the three horizontal lines at the top right, and then select “Purchase History”. On a laptop/Mac/PC select “Purchase History” from the links across the top of the page.
Your account is created when you place your first order. If you haven't placed an order, your account will not be ready to use - once you place an order we'll send you an email to complete your account set up. If you have placed an order then the mo
Yes you can. We need 3 days notice before your next delivery date to make any changes, including delaying your order. If you have an order that has already been charged for and has been packed by our Years Kitchen and collected for delivery, no chang
We take your payment 2 days before each delivery. We will send you a reminder email 2 days before payment is due so you always have time to make changes. Don’t delay if you do want to make changes though - once payment has been taken our kitchen team
When a payment fails for any reason, our system will automatically retry and we’ll email you to let you know. As soon as payment has been successfully taken, we’ll start preparing your order and we’ll get it out for delivery as soon as we can. We can
Our serving size recommendation is based on the information you give us, and we’ve worked hard to make sure we provide an accurate individual recommendation, but nobody knows your dog quite like you. If you feel they need more or less than our sugges
All changes to your dog’s subscription, including cancellations, must be made three days before your next delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make an
All changes to an upcoming order must be made three days before the delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make any changes to it. You can see your upco
Some of our trial boxes contain smaller trays than the ones in your subscription plan. They may look the same size from above, but our trays come in different depths. The size of each tray is printed in grams on the rear of the cardboard sleeve.So, f
All changes to an upcoming order must be made three days before the delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make any changes to it. You can always see yo
It's very easy to add another dog to your account! 🐶. First, log in to your account. On a mobile or tablet, first open the Account menu by selecting the 3 horizontal lines at the top right of the page, then select My dogs from the list. ⬇️. Scroll d