Your Account
Find out how to manage your subscription, preferences, and your personal information.
How to manage your Years account
⚙️ Managing Your Years Account. You're always in control with Years. From updating meal plans to adjusting delivery details, everything can be managed right from your dashboard. 🔐 Step 1: Log In. Start by logging into your account here. 🔑 Important
How do I update my Extras?
You are always in control of which Extras you receive.You can add them as a recurring order to your dog's meal plan, or just make a one-time purchase.Once you add an Extra as a recurring item they will appear in each future order until you make chang
After my trial, do I get the option to cancel?
❓ After My Trial, Do I Get the Option to Cancel?. Absolutely! While we’re confident your dog will love Years and you’ll want to keep the goodness coming, you’re always in control. You can manage your subscription with just a few clicks in your accou
How do I stop my subscription?
🛑 How to Cancel Your Subscription. We’re really sorry to see you go — but if you’ve decided to cancel, here’s how to do it quickly and easily. 💬 Need Help First?. If you’ve had any issues with your meals or account, we’d love the chance to make it
How do I update my details?
✨ How to Update Your Details. Need to tweak your account info? No problem — most updates are quick and easy to do yourself!First log into your account. 🛠 What you can update yourself. Once you're logged in, you can change things like:. If you're usi
How do I update my dog's details?
🐾 How to Update Your Dog's Details. Keeping your pup’s profile up to date is quick and easy — and helps us tailor everything just right for them!. ✏️ What you can update yourself. In your account, you can update the following details:. If you want t
How do I make changes to my meal plan?
With Years, you're always in control of your dog's nutrition. Making changes to your meal plan is quick and easy—just follow the steps below.First you need to log into your account here. 📱 On Mobile. To add Years Treats to your subscription:. 💻 On
How do I change my password?
On a mobile/tablet. First, log out of your account. The Log Out button is in the drop-down menu, select the 3 horizontal lines at the top left. Once logged out, select the 3 horizontal lines at the top leftagain, you will now see the Log In button at
How do I pause my subscription?
You can pause your subscription at any time!. Log into your account here. On a mobile or tablet, select Delivery then Stop Plan. On a PC/laptop or Mac, you’re already in the right place - just select Stop Plan. Select how long you want to pause for (
How do I delete my account?
To Stop a subscription, check out this article for the quick and easy steps steps.If you want to completely delete your account, please get in touch with our customer team and they'll take care of things for you. We’ll be sorry to see you go!
What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal — making it easy and secure to pay in the way that suits you best.
How do I check my order history?
🛍️ How to View Your Order History. To check your past orders:. First log into your account here. 📱 On Mobile. 💻 On a Laptop or Tablet. Select Order History from the links across the top of the page.
Why can’t I log in?
🔐 Trouble Logging In. Your account is created automatically when you place your first order. If you haven’t ordered yet, your account won’t be active — but don’t worry, once you do, we’ll send you an email to complete your setup. ✉️ Already ordered
How do I choose/change the recipes in my plan?
Changing your recipe selection is easy in your account!. First log in to your account.You can watch one of these short video clips, or see below for a step by step guide:1. How to make changes to your recipes on a laptop or tablet (4 mins)2. How to m
Can I postpone an order?
Yes you can. We need 3 days notice before your next delivery date to make any changes, including delaying your order. If you have an order that has already been charged for and has been packed by our Years Kitchen and collected for delivery, no chang
When will I be charged?
We process your payment 2 days before each scheduled delivery. To help you stay in control, we’ll send a reminder email 2 days before payment is due. This gives you time to make any changes to your order. Just a heads-up: once payment is taken, our k
What happens if my payment didn't go through?
💳 What Happens If My Payment Doesn’t Go Through?. If your payment fails for any reason, don’t worry—our system will automatically try again, and we’ll send you an email notification to keep you in the loop. Once your payment is successful, we’ll sta
How do I change my dog's portion size?
Our serving size recommendation is based on the information you give us, and we’ve worked hard to make sure we provide an accurate individual recommendation, but nobody knows your dog quite like you. If you feel they need more or less than our sugges
What is the deadline to cancel my subscription?
🗓️ When Can I Cancel My Subscription?. To make changes to your dog’s subscription — including cancellations — please do so at least 3 days before your next scheduled delivery. We’ll always try to accommodate last-minute requests, but once payment ha
How do I make changes to an order?
All changes to an upcoming order must be made three days before the delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make any changes to it. You can see your upco
How do I add another dog to my account?
It's very easy to add another dog to your account! 🐶. First, log in to your account. On a mobile or tablet, first open the Account menu by selecting the 3 horizontal lines at the top right of the page, then select My dogs from the list. ⬇️. Scroll d
Why are my dog's portion sizes smaller than in their trial?
🍽️ Why Are My Dog’s Portions Smaller Than in the Trial?. If you notice your dog’s portions are smaller than they were during the trial, don’t worry — it’s all down to tray size. Some trial boxes use a smaller size tray.They may appear similar from a
What's the deadline for making changes to an order?
All changes to an upcoming order must be made three days before the delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make any changes to it. You can always see yo
What's the cost of my subscription?
You can see all the details of your dog's meal plan in their dashboard, including the total price and the cost per day.First, log in to your account here.On a laptop or tablet, the dashboard looks like this:And on a smartphone it looks like this:. Th
What happens to my puppy's plan when they become an adult?
🐶 Transitioning Your Puppy to an Adult Nutrition PlanAs your puppy grows up, their nutritional needs evolve — and so should their Years Complete Nutrition Plan. While puppies thrive on diets rich in calories, protein, calcium, and DHA (to support br
What happens to my meal plan when my Puppy stops growing?
Puppies have specific dietary requirements during their rapid growth phase. And Years puppy meals are specifically designed to provide everything they need to support their development,. When your pup reaches 12 months we will recommend an adult plan
How do I switch to a Partial Feeding Plan?
🐾 How to Switch to a Partial Feeding Plan. Switching to a Partial Feeding Plan is simple. Just follow the steps below based on your device:. First, log in to your account 📱 On Mobile. You'll see your current plan. Scroll further to view the suggest
How do I switch from a Partial Feeding Plan to a Full Plan?
🐾 How to Switch to a Full Feeding Plan. Switching from a Partial Feeding Plan to a Full 100%-Years plan is simple. Just follow the steps below based on your device:. First, log in to your account 📱 On Mobile. 💻 On Laptop or Tablet.