Years-support logo
Years-support logo

All articles

Your Account

How do I update my details?

First log into your account. On a mobile or tablet select the drop down menu from the 3 horizontal lines at the top right of the screen. In here you will see options for changing your delivery addresses, your payment methods and updating your dog’s d

How do I update my dog's details?

If you want to update any medical info, please email us on [email protected] and we'll add it for you. To make any changes, first log in to your account. If you have any questions, please contact us.

How do I make changes to my meal plan?

If you have any questions, please contact us.

How do I change my password?

First log out of your account.On a mobile/tablet the log out button is in the drop-down menu, select the 3 horizontal lines at the top right.On a pc/mac/laptop it's a link at the top right of the home page.Select “Log in” (the button will now be wher

How do I pause my subscription?

You can pause your subscription at any time. If you have more than one dog, follow the above steps for each plan that you want to pause.If you have any questions, please contact us.

What payment methods do you accept?

We accept all major cards and PayPal.

After my trial, do I get the option to cancel?

Although we know your dog will just love Years and you’ll want to choose your next delivery after your trial ends, you absolutely do get the option to cancel. You are in complete control of your subscription, you can change the delivery date, skip a

How do I cancel my subscription?

You can cancel your subscription at any time.We'll be really sorry to see you go. If you have had a problem with your meals or your account we'd love to try and make it up to you! Please contact us so we can help.If you are sure you want to cancel, i

How do I choose/change the recipes in my plan?

Just log into your account here

How do I check my order history?

First log into your account here. On a laptop/Mac/PC select “Purchase History” from the links across the top of the page. On a mobile or tablet, first select the three horizontal lines at the top right, and then select “Purchase History”

How do I know when my next order is due?

Just log into your account here and you will see your upcoming delivery dates on your dog’s dashboard. On a laptop/Mac/PC it will look like this ⬇️On a mobile or tablet you’ll need to select Delivery  ⬇️. To make any changes just select Change delive

What is the deadline to cancel my subscription?

All changes to your dog’s subscription, including cancellations, must be made three days before your next delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make an

Why can’t I log in?

Your account is created when you place your first order. If you haven't placed an order, your account will not yet be set up to access - once you place an order we'll send you an email to complete your account set up.If you have placed an order then

Can I postpone an order?

Yes you can. We need 3 days notice before your next delivery date to make any changes, including delaying your order. If you have an order that has already been charged for and has been packed by our Years Kitchen and collected for delivery, no chang

When will I be charged?

We take your payment 2 days before each delivery. We will send you a reminder email 2 days before payment is due so you always have time to make changes. Don’t delay if you do want to make changes though – once payment has been taken our kitchen team

What happens if my payment didn't go through?

When a payment fails for any reason, our system will automatically retry and we’ll email you to let you know. As soon as payment has been successfully taken we’ll start preparing your order and we’ll get it out for delivery as soon as we can. We can

How do I change my dog's portion size?

Our serving size recommendation is based on the information you give us, and we’ve worked hard to make sure we provide an accurate individual recommendation – but nobody knows your dog quite like you, and if you feel they need more or less than our s

How do I order a Stay Fresh Lid?

First log in to your account. Make sure to select Update Extras to lock in your changes!. Cover

What is the deadline to cancel my subscription?

All changes to your dog’s subscription, including cancellations, must be made three days before your next delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make an

How do I make changes to an order?

All changes to an upcoming order must be made three days before the delivery date. We’ll always do our best to make last-minute changes for you, but once the payment for an order has been taken, we cannot make any changes to it. You can see your upco

Why are my dog's portion sizes smaller than in their trial?

Some of our trial boxes contain smaller trays than the ones in your subscription plan. They may look the same size from above, but our trays come in different depths.(The size of each tray is printed in grams on the rear of the cardboard sleeve).So f