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When will I be charged?Updated 22 days ago

We process your payment 2 days before each scheduled delivery.

To help you stay in control, we’ll send a reminder email 2 days before payment is due. This gives you time to make any changes to your order. Just a heads-up: once payment is taken, our kitchen team gets to work—so changes can no longer be made after that point.

If your payment doesn’t go through, we’ll automatically retry. If we’re still unable to collect payment, we’ll let you know by email.

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Got more questions? Talk to a member of our Customer Service team via email or WhatsApp. We are here to help with any query - our goal is to help dogs live longer, whether they're eating Years or not.

You can also ask the Years Community on Facebook or watch educational videos created by our lovely Years team.