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When will I be charged?Updated 7 months ago

We take your payment 2 days before each delivery.

We will send you a reminder email 2 days before payment is due so you always have time to make changes. Don’t delay if you do want to make changes though – once payment has been taken our kitchen team will start preparing your order and no changes can be made.

If payment fails for any reason we will automatically retry and notify you by email if we are not able to take the payment.

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Got more questions? Talk to a member of our Customer Service team via email or WhatsApp. We are here to help with any query - our goal is to help dogs live longer, whether they're eating Years or not.

You can also ask the Years Community on Facebook or watch educational videos created by our lovely Years team.