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Why can’t I log in?Updated 8 days ago

Your account is created when you place your first order. If you haven't placed an order, your account will not yet be set up to access - once you place an order we'll send you an email to complete your account set up.

If you have placed an order then the most common reason for not being able to log in is you’re using a different email address.
Your account is linked to the email address that you used when you placed your first order – no other email will let you log in.

If you want to change the email address on your account just let us know and we can do that for you. 

If you need any help please contact us - here is an article that shows all the ways you can get in touch.


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