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What happens if my payment didn't go through?Updated an hour ago

💳 What Happens If My Payment Doesn’t Go Through?

If your payment fails for any reason, don’t worry—our system will automatically try again, and we’ll send you an email notification to keep you in the loop.

Once your payment is successful, we’ll start preparing your order right away and aim to get it out for delivery as soon as possible.

We can still deliver your order in the same week as long as we can take payment by 12:00 noon on Thursdays. Payments received after that will be scheduled for delivery the following Tuesday.

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Got more questions? Talk to a member of our Customer Service team via email or WhatsApp. We are here to help with any query - our goal is to help dogs live longer, whether they're eating Years or not.

You can also ask the Years Community on Facebook or watch educational videos created by our lovely Years team.